Mandatory Training initial and recurrent – keeping your teams current
IATA DGR or Hazmat all categories including Cat. 6 training
Aviation Security all categories
Health and Safety Airside and SMS training EASA and OSHOA Standards
Ramp Driving Authorization theoretical and on job training
Human Factors all categories
Ramp related Training – theoretical and on job training :
Marshaling
Sécurisation de la ZEC, Guidage avion, départ autonome
Ramp co-activity, airport actors, and procedures
Aircraft approach, luggage and loading procedures
Specific material, aircraft push back and towing
Cargo training – theoretical and on job training
Initial Cargo training procedures
Securing cargo, known consignors, authorized agents, Freight forwarders
Dangerous Goods and Related Processes
Aircraft Types, quick change, Blended, full Cargo
Palets, Stowage, ULD, Bulk
Cargo Load procedure
AVI Transport (Live Animals Transport)
Load Control procedures
Load Control training – initial and refresh
Commerciale attitude , Conflicts and Pax management
DCS ALTEA Trafic
Check-in and Boarding procedures
Check-in and Boarding procedures
Mandatory and commercial Procédures
Commerciale attitude , Conflicts and Pax management
DCS ALTEA FM/CM
Ticketing procedures
Amadeus air, level 1 to 3
rate search, Simple booking
Ticketing edit and re-routing
Treatment up/down grade
Mandatory and commercial Procédures
Commerciale attitude , Conflicts and Pax management
DCS ALTEA FM/CM
Audit, Management, Expert support
Management, competency development :
KPIs Quality insurance and Safety
Train the trainer courses
Quality Process support
Operations Excellency development
Train intermediate management competency
ISAGO Technical Support :
Objectives : Reduce accidents and Risk for employees
Audit prior to Certification
Technical Support for the Certification
